Contact Us
Dear customers, we sincerely appreciate your attention and support for Critter Palace!
In order to serve you better and more efficiently, we have prepared a variety of convenient contact methods for you, ensuring that you can easily communicate with us at any time.
Email
If you have any questions, unique suggestions, or want to inquire about product details in detail, you are welcome to contact us via email. Our customer service team will reply to your email as quickly as possible without wasting your precious time.
● Email address: findus@critterpalace.com
Address
Our office is located at:
● Address: FLAT/RM 1019B 10/F LIVEN HOUSE NO. 61-63 KING YIP STREET KWUN TONG KL
Customer Service Commitment
Critter Palace always puts the needs of customers first and is unwavering in its commitment to providing customers with high-quality products and excellent customer service. We solemnly promise:
- Quick Response: Whether it's an email, a phone call, or a social media message, we will reply to your inquiries at the first opportunity, so you don't have to wait for a long time.
- Professional Answers: Our customer service team has extensive product knowledge and long-term service experience, enabling them to provide you with professional and accurate answers and practical suggestions for your questions.
- Full-process Follow-up: During the process of your product purchase and subsequent use, we will closely follow up throughout the entire journey and promptly provide you with necessary help and comprehensive support.
We eagerly look forward to establishing a long-term and stable cooperative relationship with you and bringing you a pleasant and unforgettable shopping experience. If you have any needs or encounter any problems, please don't hesitate to contact us at any time.