Privacy Policy

  1. rpose and Scope of Data Collection
    On the toy store website https://www.critterpalace.com, the main data collected includes email addresses, phone numbers, customer addresses, etc. These pieces of information are mandatory for customers when registering to use the services on this website. The website will contact customers for confirmation upon registration to safeguard the legitimate rights and interests of consumers and ensure that customers can smoothly enjoy various toy-related services we provide.

During the payment transaction process on the website https://www.critterpalace.com, we will only store detailed information about customers' paid orders, such as the names, specifications, quantities, and prices of the purchased toy. The customers' bank account information will not be retained to ensure the security of customers' funds.

When sending contact information and emails, customers are responsible for the security and storage of all service-related information they use. In addition, customers are obligated to promptly notify the website https://www.critterpalace.com of any unauthorized use, abuse, security vulnerabilities, or situations where their registered usernames and passwords are retained by third parties, so that we can take timely measures to prevent damage to customers' rights and interests, such as issues related to toy purchases, due to information leakage.

  1. Scope of Information Use
    The company uses the information provided by members mainly for the following purposes:
  • Introducing various toy product and service information to customers, including new product launches, popular product recommendations, and toy usage tips, to help customers better understand and choose toy suitable for themselves.
  • Deliver the toy products that customers have purchased to ensure that customers can receive their desired products in a timely manner.
  • Sending notifications of information exchange activities related to the website https://www.critterpalace.com to members, such as toy promotion activities and customer feedback activities, so that customers can enjoy more discounts and benefits.
  • Preventing activities that damage members' user accounts or activities of impersonating members to safeguard the account security of members during the process of purchasing toy.
  • Contacting members and resolving issues in special circumstances, such as feedback on toy quality problems and communication about logistics abnormalities.
  • We will not use members' personal information except for confirmation and communication related to transactions on https://www.critterpalace.com.
    If required by law: The company has the responsibility to cooperate with the requirements of judicial institutions to provide members' personal information. These judicial institutions include procuratorates, courts, and police investigation agencies, involving investigations into certain illegal activities of customers. Apart from this, no one has the right to infringe upon members' personal information.
  1. Information Storage Period
    Members' personal data will be stored until the member requests cancellation. In any case, members' personal information will be confidentially stored on the servers of https://www.critterpalace.com to ensure that information related to customers' toy purchases is not leaked.
  2. Individuals or Organizations That May Access Personal Information
    The entities that may access customers'/members' personal information include the following situations:
  • Yiwu Eryao Network Technology Co., Ltd. (the operating entity of this toy store).
  • Partners who have signed contracts with Yiwu Eryao Network Technology Co., Ltd. to perform part of the services. These partners will obtain information in accordance with the contract agreements (it could be partial or all information according to the contract terms) to support users in using the toy-related services provided by our company, such as logistics delivery partners obtaining customers' address information for product delivery.
  • Situations where the company is required by national institutions to provide user information for cooperation in investigations.
  • Situations where disputes arise between buyers and sellers and the company is requested to act as a mediator, for example, when customers have objections to the quality of the purchased toy and request our intervention after unsuccessful communication with the sellers.
  1. Address of the Unit Collecting and Managing Personal Information
  • Company Name: Yiwu Eryao Network Technology Co., Ltd.
  • Address: Room 201, 2nd Floor, No. 78 Xiahe Road, Beiyuan Street, Yiwu City, Jinhua City, China (Zhejiang) Pilot Free Trade Zone
  • Phone: +86 15325992277
  • Email: findus@critterpalace.com
  1. Ways and Tools for Users to Access and Edit Personal Data
    Customers have the right to request https://www.critterpalace.com to check, update, adjust, or cancel their personal information. For example, after changing their contact information, customers should promptly update the information on the website so that we can accurately contact them and ensure the smooth progress of services such as toy purchases and after-sales support.

Customers have the right to complain about sellers to the management committee of the website https://www.critterpalace.com. After receiving feedback, https://www.critterpalace.com will verify the information. If the situation is consistent with the customer's feedback, depending on the severity of the problem, https://www.critterpalace.com will take timely remedial measures, such as returning or exchanging problematic toy and imposing appropriate penalties on the sellers.

  1. Commitment to Protecting Customers' Personal Information
    https://www.critterpalace.com promises to strictly keep customers' personal information confidential in accordance with relevant personal information protection policies. We will only collect and use each customer's information with the customer's consent, except as otherwise required by law.

Without the customer's consent, we will not use, transfer, provide, or disclose the customer's personal information to any third party to ensure the privacy security of customers during the process of purchasing toy.

If the information server is hacked, resulting in the loss of customers' personal data, https://www.critterpalace.com will be responsible for promptly reporting the incident to the investigation agency and notifying the customers, striving to reduce the possible losses that customers may suffer due to information loss, such as avoiding the wrong receipt of toy due to the leakage of address information.

We absolutely guarantee the security of all online transaction information of customers on https://www.critterpalace.com, including digital accounting invoice information and documents, to ensure that the transaction records of customers' toy purchases are clear and secure, facilitating customers' inquiries and rights protection.

The management committee of https://www.critterpalace.com requires individuals to provide all relevant personal information when registering/purchasing, such as full names, contact addresses, email addresses, phone numbers, account numbers, and payment card numbers, and be responsible for the legality of the above information. If the management committee believes that all the personal information provided by the customer during the initial registration is incorrect, the management committee of https://www.critterpalace.com will not be responsible and will not resolve any complaints related to the member's rights and interests. For example, if the toy cannot be accurately delivered due to the incorrect address provided by the customer, the customer shall bear the consequences. At the same time, we will also regularly review the collected personal information to ensure its accuracy and completeness.

  1. Mechanism for Receiving and Resolving Complaints Related to Customers' Personal Information
    Members have the right to send complaints about the leakage of their personal information to third parties to the management committee of the e-commerce trading platform https://www.critterpalace.com. Complaints can be sent to the company's address or via email.
    Email: findus@critterpalace.com
    The company is responsible for implementing technical and professional measures to verify the reported content.
    The time for handling feedback related to customers' personal information is 15 days to ensure that customers' problems can be resolved in a timely and effective manner.